Torys’ Consumer Protection team provides dedicated service on compliance with consumer-focused legislation; our history advising some of Canada’s largest financial institutions on their complex consumer product regulatory framework is just one example. We work with clients to evolve and maintain their compliance policies and programs. We also regularly advise on the marketing and sale of consumer products, as well as on loyalty programs and digital customer interfaces such as social media.

When disputes arise, our experience helps us effectively represent clients on consumer protection matters before the courts and regulatory bodies. And where issues span regions, clients benefit from our multijurisdictional presence: our cohesive team of litigators called to bars across Canada, including Québec, and in the U.S. regularly handles consumer protection class actions and other proceedings.